Treat the Disease, Not the Symptom
At a meeting I attended a few years ago, Kirk Hadaway, the congregational research officer for The Episcopal Church, noted, “conflict over leadership and conflict over finances were the areas most strongly related to decline in average Sunday attendance.” In other words, conflict is usually a symptom of a leadership or financial problem. Several of the participants in the meeting said that this information made them want to learn more about how to manage conflict. No one said that the information made her want to address the leadership problems that are usually the cause of conflict.
It is important to remember that conflict is almost always a symptom of an underlying problem. Yes, there are difficult and even crazy people in our churches who seem to delight in causing arguments and ill feeling, and it is easy to think that if those people just went away, everything would be fine. However, the fact is that usually conflict is the sign that something else — normally a combination of finances, buildings, and leadership — is not right in the life of the congregation. Trying to treat the symptom without treating the underlying condition is like concentrating only on treating a pneumonia patient’s cough. The cough will subside only when the infection causing the cough is healed. We might wish that the concerns were more “spiritual,” but each parish church is a local incarnation of the Body of Christ; the physical aspects of the institution must be healthy for the congregation to thrive.
There is more conflict in our congregations today because more of our congregations are declining. Declining congregations tend to have more conflicts and more serious conflicts. When there has been no leadership or bad leadership, when there are more and more urgent appeals for money, and when people see the steady deterioration of the buildings they love, they become anxious and fearful about the future of the parish. That anxiety and fear usually cause people to turn on one another because there is no vision that inspires people to think things can get better.
Here are some things I have learned from leading turnarounds in three congregations that were on the brink of failure when I arrived.
- First, it is necessary that there be at least one leader — and it is most effective if this is the priest — who not only sincerely believes that things can get better, but also has some concrete ideas for how things can begin to get better.
Second, it is necessary to identify and address in a visual and tangible way the major immediate cause of people’s anxiety. This is often a building issue or a budget shortfall. If you can figure out how to get the roof repaired or the boiler fixed, or if you can develop a new stream of revenue from renting out an underused part of your plant, you will not cause the conflict to cease, but you will have demonstrated that something can indeed be done to make things better, and that will increase your credibility when you suggest other things that can be done.
Keep making incremental changes that improve the state of the buildings and generate more cash flow. Celebrate every success, and don’t be daunted by the fact that some ideas will fail. Acknowledge what went wrong, and suggest something else.
Third, do not change anything that doesn’t absolutely need to be changed in order to get the buildings in shape and the budget in a healthier state. Keep the main thing the main thing. Here’s why.
Suspicion is a powerful corrosive. Trust is the lubricant that permits a system to move. In a conflicted situation there will be very little trust. It takes time and patience to build up enough trust so things can start to move. Every change will cost you a chunk of people’s goodwill; so do not sweat the small stuff. If the ship is taking on water, you want everyone focused on bailing and fixing the hole. Leave the deck chairs where they are even if you hate their configuration. Be transparently devoted only to bringing things to a healthier state.
Finally, remember that the people are the solution, not the problem. Most people want to be healthy and want to be part of a healthy congregation. As you address the underlying problems—and remember, these problems are usually about buildings, finances, and leadership— people will begin to catch the vision that things can get better, and the conflict will begin to subside, and people will begin to work together better.
For the first three years in my current parish, while I was trying to bring about a real estate development project, vestry meetings were long and loud, with a lot of acting-out. From the moment the vestry voted to enter into formal negotiations with the developer, all of that almost immediately disappeared. We had identified and agreed on a viable path that would bring long-term financial stability to the congregation. The underlying condition (no vision of the future) had been addressed, so the symptoms (conflict) subsided.
If your congregation is experiencing conflict, think about what aspect of the life of the congregation might be causing anxiety among the members. Don’t think about troublesome individuals, but rather about the systemic things might be causing people to lose a vision for a better future. Is there anything concrete you can think of that might make an incremental improvement in that aspect of the congregation’s life?
Jerry Keucher, an Episcopal priest, is the author of Remember the Future: Financial Leadership and Asset Management for Congregations (Church Publishing) and Back from the Dead: The Book of Congregational Growth (Church Publishing). He serves as priest-in-charge at St. Mary’s Episcopal Church in Brooklyn, New York, and works with the Episcopal Church Foundation (ECF) as a consultant.
Jerry has served as chief of finance and operations for the Episcopal Diocese of New York. He has held similar positions in financial leadership, including Staten Island Botanical Garden and Staten Island Institute of Arts and Sciences. A gifted linguist he has taught Greek and Hebrew at Princeton Theological Seminary and Yale Divinity School.
- Back from the Dead: The Book of Congregational Growth by Gerald W. Keucher, New York: Church Publishing, Inc., 2012
- Generation to Generation: Family Process in Church and Synagogue by Edwin H. Friedman, New York: The Guilford Press, 1985
- Never Call Them Jerks: Healthy Responses to Difficult Behavior by Arthur Paul Boers, Bethesda, Md.: Alban Institute, 1999. Read an excerpt here.
- Remember the Future: Financial Leadership and Asset Management for Congregations by Gerald W. Keucher, New York: Church Publishing, Inc., 2006
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